Refund Policy

Effective Date: July 5, 2026

At softskymedia.com, we are committed to providing high-quality digital products and educational resources. Please read our Refund Policy carefully before making a purchase.

Digital Products

All products sold through this website are digital products delivered electronically. This includes, but is not limited to:

  • Online courses and tutorials

  • Downloadable PDF guides and prompt books

  • Royalty-free music packs

  • Templates and digital resources

  • Educational materials

Because these products are delivered immediately after purchase, all sales are considered final.

No Refunds

Due to the digital nature of our products and the immediate access provided, we do not offer refunds, exchanges, or cancellations once a purchase has been completed.

By completing your purchase, you acknowledge and agree that you will receive immediate access to digital content and that your purchase is non-refundable.

Access Issues

If you experience any problems accessing your purchase or downloading your files, we are happy to help.

Please contact us at hello@softskymedia.com, and we will work to resolve the issue as quickly as possible.

Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us. Once we verify the duplicate transaction, we will review your request and, where appropriate, issue a refund for the duplicate purchase.

Product Issues

If you believe you have received the wrong product, a corrupted file, or a file that cannot be opened, please contact us within 14 days of your purchase.

Where appropriate, we will replace the file, correct the issue, or provide access to the correct product.

Consumer Rights

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws. If your local laws provide rights that cannot be waived, those rights remain unaffected.

Policy Updates

We may update this Refund Policy from time to time. Any changes will become effective when they are published on this website.

Contact

If you have any questions about this Refund Policy or need assistance with your purchase, please contact:

Calen Rey

Email: hello@softskymedia.com

Thank you for supporting softskymedia.com